If you have any questions or concern regarding our products or your orders, Please find the answers below. If you have an issue or question that requires immediate assistance, you can click the button below to contact our Customer Support via email. We will get back to you within 24 business hours.
Products
Q: Where can I ask questions about products?
Please send the product name and details you are curious about to kamjewelry.international@gmail.com and we will reply back to you soon :)
Q: Are out of stock items not restocked?
Products marked as out of stock are scheduled to be restocked. if you have any further questions, Please contact us via email kamjewelry.international@gmail.com.
Shipping
Q: Can I receive all the items I ordered at once?
It is possible. Most of them are packaged together. If you would like them to be shipped separately, please contact the customer service center.
Q: The tracking number is not available to track the package.
The tracking number is entered immediately after the delivery process. Therefore, the courier company may not have entered the parcel movement yet. Please check again after at least 12 to 24 hours after the delivery process.
Q: Can I change the recipient information?
The shipping address only can be changed before shipment. It is not possible to change the shipping address if the items are already shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
Q: How long does shipping take?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
Is International shipping available?
Yes, International orders may arrive via UPS or FedEx. Online orders are shipped and delivered Monday through Friday, excluding major holidays.
Orders
Q: Where can I check my order details?
If you are a member, you can check by logging in - member information - order. If you are a non-member, you can check by entering information in order inquiry - non-member order inquiry.
Q: I want to change the product I ordered
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
Q: Can you gift wrap it?
Of course! Basically, all KAM packaging is gift-ready. shopping bags are also provided separately upon request.
Q: Is scheduled delivery possible?
It may be available before shipment, please contact to customer service or send us email via kamjewelry.international@gmail.com.
Return & Refund
Q: I would like to cancel my order.
Cancellation is only possible before shipment. Cancellation is not possible after the shipping process. If it is before shipping process, please check the order status and submit a cancellation request.
Q: I would like to return the items.
you can return it within 14 days of receiving your package. The amount will be refunded within 2 weeks of your return arriving at our warehouse using the payment method originally used for the purchase. Please note that due to our fair pricing and sustainability model, we do not offer free returns.
Please make sure your items are returned new, unused, and with all KAM packaging. Returns that do not meet our policy will not be accepted and will be sent back to you.
Q: When will I get my refund?
It varies slightly depending on the payment company. In most cases, it is processed within 14 business days after the payment cancellation is processed.
Q: How much is the return fee?
If you paid for shipping when ordering, you will only be charged for the one-way shipping fee required for return. If you received free shipping when ordering, you will be charged for the round-trip shipping fee.